Ward36App Support

We're here to help you with any questions or issues you might have with the Ward36App. Choose from the support options below.

App Support Helpline

For immediate assistance with the app, call our dedicated support line:

+917065611515 (Available 9 AM - 6 PM, Monday to Saturday)

Email Support

Send us your queries or feedback via email:

Sewadarkuldeep@gmail.com

We aim to respond within 24 hours on business days.

Visit Ward 36 Office

For in-person assistance, visit the Ward 36 Municipal Office:

Ward 36 Municipal Office
Sector 16, Faridabad, Haryana

Open 10 AM - 5 PM, Monday to Friday

Frequently Asked Support Questions

How do I reset my password?

If you've forgotten your password, you can reset it from the login screen of the Ward36App. Tap on the "Forgot Password?" link, enter your registered mobile number or email address, and follow the instructions sent to you. If you still face issues, please contact our support team.

I'm not receiving OTPs or verification codes. What should I do?

Please check the following:

  • Ensure your phone has good network connectivity.
  • Verify that your registered mobile number is correct in the app.
  • Check your SMS or email spam/junk folder.
  • Sometimes there might be a delay from the service provider. Please wait a few minutes and try requesting the OTP again.
  • If the problem persists, contact support with your registered mobile number.
The app is crashing or not loading properly. What steps can I take?

Try these troubleshooting steps:

  • Ensure you have the latest version of the Ward36App installed from the App Store or Google Play Store.
  • Check your internet connection (Wi-Fi or mobile data).
  • Try clearing the app's cache and data (for Android users: go to Settings > Apps > Ward36App > Storage > Clear Cache & Clear Data). Note: Clearing data might log you out.
  • Restart your device.
  • If the issue continues, please report it to us with details about your device model, operating system version, and steps to reproduce the crash.
How can I update my personal information in the app?

You can usually update your profile information (like name, email, or phone number if allowed) from the "Profile" or "My Account" section within the Ward36App. If you need to change your registered address or other critical details, you might need to contact support for verification purposes.

My submitted complaint status hasn't changed in a long time. What should I do?

Complaint resolution times can vary depending on the nature and complexity of the issue. If you feel your complaint has been pending for an unusually long time without any updates, please contact our support team or the Ward 36 office directly with your complaint ID. They can provide you with more specific information.

Can I submit a complaint on behalf of someone else?

While the app is primarily designed for residents to report issues directly, if you are assisting someone who is unable to use the app, ensure you provide accurate details and contact information for follow-up. It's always best if the person directly affected can register the complaint if possible, for easier communication and verification.

Is there a way to provide feedback about the app itself?

Yes, we welcome your feedback! You can usually find a "Feedback" or "Contact Us" option within the app's menu or settings. Alternatively, you can send your suggestions or report issues to support@ward36app.in. Your input helps us improve the Ward36App for everyone.