Privacy Policy

Last Updated: [Date]

Welcome to Ward36App ("we," "our," or "us"). This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our App, such as:

• Personal Information: When you register an account, submit a complaint, or contact us, you may provide us with personal information such as your name, phone number, email address, and residential address.
• Location Information: With your consent, we may collect precise location data to provide location-based services, such as identifying your ward or nearby facilities. You can disable location services through your device settings.
• User Content: Information you submit through the app, including details of complaints, photos, and other materials.
• Device Information: We may collect information about the mobile device you use to access our App, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Usage Data: We may collect information about how you use our App, such as the features you use, the pages you view, and the time, frequency, and duration of your activities.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our App and Services.
• Process and manage your complaints and service requests.
• Improve, personalize, and expand our Services.
• Understand and analyze how you use our Services.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the App, and for marketing and promotional purposes (with your consent, where required).
• Send you push notifications (if you have enabled them).
• Facilitate emergency service requests.
• Comply with legal obligations and resolve disputes.
• Prevent fraud and ensure the security of our App.

3. How We Share Your Information

We may share your information in the following situations:

• With Municipal Authorities: To address your complaints and service requests, we will share relevant information with the concerned municipal departments and personnel within Ward 36.
• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., hosting services, data analytics, customer support).
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• To Protect Rights and Property: We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable security measures designed to protect your information from unauthorized access, use, alteration, or disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at Sewadarkuldeep@gmail.com.

7. Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: Sewadarkuldeep@gmail.com
• By visiting this page on our website: [Link to a contact/support page if available]
• By mail: [Office of Mr. Kuldeep Singh Sawhney, Ward 36 Municipal Office, Sector 16, Faridabad, Haryana]